LoveableThread.com accepts secure online payments via the payment methods displayed at checkout.
All payments are processed securely through Stripe. We do not store or have access to full card details.
Orders will only be processed once full payment has been received and authorised.
If a payment is declined or flagged for security reasons, we reserve the right to cancel the order.
All prices are listed in GBP (£).
We dispatch orders within 2 working days (Monday–Friday, excluding public holidays).
All orders are shipped via Royal Mail. Delivery timeframes are estimates and may vary depending on location and service selected.
Certain extended postcode areas may experience longer delivery times in accordance with Royal Mail service guidelines.
Once an order has been delivered and confirmed by the courier, responsibility transfers to the customer.
Please ensure your delivery address is accurate at checkout. We cannot be held responsible for delays or losses due to incorrect address details.
If you experience an issue with delivery, please contact us and we will assist in resolving the matter.
Under the Consumer Contracts Regulations 2013, customers have the right to cancel their order within 14 days of receiving their item.
To request a return:
Contact us within 14 days of delivery
Return the item within 14 days of cancellation
Ensure the item is returned in the same condition as received
As we specialise in preloved clothing, items must not be worn beyond reasonable inspection.
Return postage costs are the responsibility of the customer unless the item is faulty or materially not as described.
Refunds will be issued to the original payment method once the item has been received and inspected.
This policy does not affect your statutory rights under UK consumer law.
Each item sold by LoveableThread.com is individually inspected prior to listing.
We aim to:
Accurately describe condition
Clearly disclose visible defects
Provide clear photography for transparency
As a preloved retailer, minor signs of wear may be present unless otherwise stated.
If an item is found to be materially different from its description, please contact us within 14 days and we will resolve the matter promptly.
Customer satisfaction and transparency are important to us.
All items are prepared and checked before dispatch.
As we specialise in preloved garments, we recommend:
Washing or dry cleaning before wear
Following the care label instructions provided by the original manufacturer
Handling delicate fabrics with appropriate care
LoveableThread.com cannot be held responsible for damage caused by improper washing, drying, or handling after delivery.
If you have questions about a specific item’s fabric or care requirements, please contact us prior to purchase.
